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If you would like to use SMS authentication as your MFA, at Step 4 above, you would enter your password followed by ",SMS". Please be aware you will need to have these options enabled in your Access Illinois Tech account in advance to use them. If you encouter problems using the Okta Verify app, you can change your multifactor authentication from Okta Verify to SMS or Voice CALL Authentication.

WHAT IF I HAVE CHOSEN THE OKTA VERIFY as my MFA option, BUT IT IS NOT AVAILABLE? When the VPN connection is established, a message display in the lower-right corner of your screen will inform you that you are now connected to the VPN. If you did choose Okta Verify as on of your authentication methods when you set up your Access Illinois Tech account, once you have enetered the password and clicked ok, you will receive a popup on your mobile device, asking if you just tried to sign into the " Radius" application.ħ.If you did not choose Okta Verify as one of your authentication methods when you set up your Access Illinois Tech account, please see the Multi-Factor Authentication Using Options Other Than Okta Verify below for step-by-step instructions.Okta Radius for VPN has its own default MFA option - the Okta Verify push notification. Multi-factor authentication using okta verify Password: your Access Illinois Tech password.Enter the following information and then click OK:.Which Internet Service Provider (ISP) you are using.For Conviser Law Center, type in .įor Moffett(IFSH) Campus, type in.Ideally, exact dates and times of your attempts to connect so that we can look through our logs.

Whether you are connecting via a modem, or a USB broadband/ADSL modem, or a router.

Which operating system version you are running.

hardware firewall in place or installed on your computer.

Whether you are managing to connect or it is rejecting your password.

Please make a note of and be prepared to provide details on the following before you contact us: If you require further support, please contact the Staff Service Centre by raising a service request on the Portal. This will require you to manually reconnect by entering a valid username, password and 2FA token.

If your WiFi, Ethernet or internet connection is disrupted FortiClient will automatically disconnect.

If you enter an invalid 2FA token twice you will have to wait 60 seconds (or close and reopen FortiClient) before trying again.

If you enter an invalid username and/or password twice you will have to wait 60 seconds (or close and reopen FortiClient) before trying again.

On entering a valid username and password you will have 120 seconds to enter a valid 2FA token.

FortiClient login requires username (UPI), password and a valid 2FA token.

To get the best experience from FortiClient VPN please note the following:

Important information for users of FortiClient VPN